Return & Refund Policy

Perfume Prime

At Perfume Prime, we value our customers and aim to provide the best shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. 7 Days Return Policy

Customers may request a return within 7 days of receiving the product.

• The item must be unused, unopened, and in its original packaging with all seals intact.
• Products that have been opened, used, or damaged by the customer will not be eligible for return.
• Due to hygiene and safety reasons, used perfumes cannot be returned.

2. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Share clear photos or videos of the product and packaging as proof.
• After verification, we will offer a replacement or full refund.

3. Refund Process

Once we receive and inspect the returned product, we will notify you about the approval status.

• If approved, refunds will be processed within 5–7 business days.
• For prepaid orders, refunds will be issued through the original payment method.
• For Cash on Delivery (COD) orders, customers must provide valid bank account details for refund transfer.

4. Exchange Policy

• Exchanges are only applicable for damaged, defective, or incorrect items.
• We do not offer exchanges based on fragrance preference (if you simply do not like the scent).

5. Non-Returnable Items

• Opened or used perfumes
• Products purchased during clearance sales or special promotions
• Free gifts or promotional items

6. Shipping Charges

• Return shipping costs are the responsibility of the customer unless the product received was damaged or incorrect.
• Original shipping charges are non-refundable.

7. How to Request a Return

To initiate a return or refund request, please contact us:

📧 Email: perfumeprrime@gmail.com
📱 WhatsApp: +92 339 5482247
🏷 Brand: Perfume Prime

Please include your order number and clear details about the issue when contacting us.